FAQ Section

Booking Cancellation

  • Will I get a refund if I cancel?

    Upon booking a bike with any of our dealers, they reserve the bike for the customer. In case of cancellation unnecessary inconvenience is caused to the dealer. To account for the potential financial loss, in case of cancellation before 24 hours of the Bike pick up time, 80% of the amount paid is refunded. However, if the cancellation is done within 24 hours of the pick up time no refund can be availed.

  • Can the date of an existing reservation be changed?

    No, since the bikes have been booked and reserved by our Dealers. You can cancel your current booking and then book a bike for a later date, however a cancellation fee will apply.

  • How do I cancel my reservation?

    For cancelling a reservation just call us at 8448444897.

  • How long does it take to get the refund?

    We at GoBikes ensure that your money is refunded at the earliest. With all kinds of transactions, it takes up to 7 to 10 days for the refunded amount to reach your account after initiating the cancellation. This is also subject to your payment method (PAYTM OR BANK).

  • What if my dealer cancels the reservation?

    We are committed to ensuring a hassle free booking process. It is highly unlikely that the Dealer would cancel your reservation. However, on the off chance if it does happen due to an emergency, the customer is refunded 100% of the amount paid for the booking.

Bookings

  • What to do if I can’t get in touch with my Dealer?

    If you are unable to get in touch with the Dealer after booking a reservation, you can call us at +91-8448444897 and we will resolve the issue as soon as possible.

  • Can I extend my trip?

    Reservations can be extended. Just call us at 8448444897.

  • Is fuel included in tariff?

    All prices are exclusive of fuel. We provide minimal amount of fuel to get the vehicle to the nearest fuel station. In case there is excess fuel in the vehicle at the time of return, GoBikes is not liable for any refunds for the same.

  • Can I ride for unlimited kilometres?

    Each Dealer has their own set of terms and conditions, they may or may not include unlimited kilometers for their bikes. In some of our locations, our Dealers do provide bikes with unlimited kilometers.

  • What if I return the bike late?

    If you drop the bike off way past the due time, a penalty will be charged. Returning the bike past the due date causes inconvenience to our Dealers and other Riders who might have scheduled a booking for the bike. You may call the Dealer for an extension before the end of your trip if you think you are going to be late.

  • What is the minimum age for riding a bike?

    As each Dealer has his/her own set of terms and conditions, the minimum age for renting and riding a bike will depend upon the Dealer and/or the bike you will be renting.

  • What happens if I am unable to show the documents required to rent the bike?

    If you are unable to show your documents, your booking will be cancelled and no refund will be granted. So do make sure you are able to show up with your documents before booking a bike!

  • Where should I pick up the bike from?

    After you book a bike for a certain date, a ‘Confirmation Message’ is sent to your phone number with all the relevant details about picking up the bike. In case you don’t receive a confirmation message, you can give us a call at +91-8448444897 and we will solve the issue immediately. You could also try waiting for a while as network problems do occur sometimes.

  • Is there any speed limit on the bike?

    The speed limit is determined by the State you are in as different States have different traffic laws. It also depends on the Dealer and the particular bike you rent. As a general rule it is best to travel at a safe and comfortable speed.

  • Will I be getting a complimentary helmet?

    GoBikes provides one helmet with each booking. A second helmet is also provided, if needed and is subject to availability.

Safety and Tips

  • What happens if I meet with an accident?

    We treat accidents and injuries during bike rides very seriously. If you are in such a situation, you should first try to get any immediate in person help possible. Followed by this call the vendor immediately to inform him of the mishap. We advise you to inform us of the incident as soon as possible as well.

  • What should I do if the bike breaks down?

    We at GoBikes make sure that the bike we give to our Riders is of the best quality. However, some circumstances are beyond our control in such cases of bike troubles, it is best to call the Dealer and he will assist you at once by either fixing the problem or providing you with a replacement bike.

Security Deposit

  • How does GoBikes handle security deposits?

    Security Deposits with GoBikes are kept secure and are 100% refundable to the Rider after he/she has completed their bike trip and have returned the bike.

  • What happens if I don’t get my security deposit back?

    Security Deposits with GoBikes are kept secure and are 100% refundable to the Rider after he/she has completed their bike trip and have returned the bike. If for some reason you are not given your security deposit back, you can raise an issue by calling us and we will see that the issue is solved immediately. You can reach us here: +91-8448444897.

  • What if a Dealer asks for more money?

    The Dealers at GoBikes are trusted and hand-picked by GoBikes itself to ensure best service to the customers. If on a rare occasion this does happen, you are advised to call us immediately and we shall sort the issue out for you at once. You can reach us here: +91-8448444897.

Accident or Damage

  • What happens if the bike is damaged when I am on a trip?

    For any form of damage or harm that has come to the bike while on your trip, the Dealer terms and conditions will apply.

  • What happens in case of bike theft?

    For any form of damage or harm (including theft) that has come to the bike while on your trip, the Dealer terms and conditions will apply.

  • I just met with an accident. What should be my next steps?

    We treat accidents and injuries during bike rides very seriously. If you are in such a situation, you should first try to get any immediate in person help possible. Followed by this call the vendor immediately to inform him of the mishap. We advise you to inform us of the incident as soon as possible as well.

  • What should I do if there is a mechanical failure in the bike during the trip?

    We at GoBikes make sure that the bike we give to our Riders is of the best quality. However, some circumstances are beyond our control and there may arise some trouble with the bike you have rented while on your trip. In such a case, it is best to call the Dealer and he will assist you at once by either fixing the problem or providing you with a replacement bike.

  • What should I do in case of puncture?

    In case of a tyre puncture, find the nearest bike mechanic and get the puncture fixed. As puncture of tyres are unpredictable and depend upon various factors like terrain, style of riding, etc. it does not qualify as a responsibility of the Dealer.

Made with favorite by Team GoBikes